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Male and Female Customer Service Support Officers Needed

Jobs In Nigeria

Male and Female Customer Service Support Officers Needed

The ideal applicants must be able to and possess the following:

  • Responsible for providing service information, and help our numerous customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to memorize, recall, or research answers focus interactive systems.

Must Have:

  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet personal goals, and quotas
  • Aim for customer resolution and return
  • Record, organize and file customer interactions and profile/account changes
  • Able to address returns, refunds, and haulage tracking numbers

Pros:

  • Previous experience in customer support, client services, or a related field
  • Excellent at communicating over the phone and handling phone systems
  • Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
  • Able to concentrate on multiple problems at once
  • Excellent time management and prioritization skills
  • Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
  • Customer-focused for positive customer experience and resolution.

Further Description:

  • Drive customer satisfaction and revenue growth through strategic relationships as a customer service representative in our Customer and service department.
  • You will help distinguish our company with professionalism, best practices and deliverables that build customer loyalty.

Salary:
NGN 250,000.00 per Month Only.  (Net of Tax)
Our Client:
A German Multinational with over 25  years in haulage and logistics (with allied and subsidiaries ventures) – amassing a budding revenue of over $78 Billion USD bi-anually. With it’s corporate headquarters in Ikoyi, Lagos Nigeria.
 

Method of Application

Interested and qualified candidates should apply using the Apply Now button below.

Apply Now

 

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