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Front Desk Agents Needed At Coast Swift Current Hotel, Canada

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Front Desk Agents Needed At Coast Swift Current Hotel, Canada

Job brief

We are looking for a Hotel Front Desk Agents to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.

Job Details

Employer Name:
Coast Swift Current Hotel
Wage/Salary Info:
to be determined
Location:
SWIFT CURRENT
Employment Terms:
Part-Time
Length of Employment:
permanent
Education:
Completed at least some secondary school
Experience:
1-2 Years
Application Closing Date:
10-Sep-2020

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus
How to Apply?:
Drop off or email your resume & 3 references to e.gehl@coasthotels.com

Application Information

Employer Name:
Coast Swift Current Hotel
Employer Address:
905 NORTH SERVICE RD E
SWIFT CURRENT, SK
CANADA
S9H3V1
Contact Name:
Erin Gehl
Contact Phone:
3067411909

Employer email:
e.gehl@coasthotels.com
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