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Hotel Front Desk Agents Needed At Colonial Square Inn & Suites Canada

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Hotel Front Desk Agents Needed At Colonial Square Inn & Suites Canada

Job brief

The Colonial Square Inn & Suites is centrally  located on 8th street in Saskatoon. We are currently looking for a “Part Time Front Desk Agent” to work in a day and evening shifts, No nights. The shifts will be during the week and  weekends and some holidays.
We are looking for reliable persons who is willing to work as a team and can provide  great customer service to the guests. Must have an excellent communication skills both written and oral.
We are looking for Hotel Front Desk Agents to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.

Job Details

Employer Name:
Colonial Square Inn & Suites
Wage/Salary Info:
$12.25 to start
Location:
SASKATOON
Employment Terms:
Full Time
Length of Employment:
Permanent
Education:
Grade 12
Experience:
7-11 Months
Application Closing Date:
02-Nov-2020

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • A degree in hotel management is a plus
How to Apply?:
By email: gm@colonialsquareinn.com

Application Information

Employer Name:
Colonial Square Inn & Suites
Employer Address:
1301 8TH ST E
SASKATOON,SK
CANADA
S7H0S7
Contact Name:
Waqar Younus

Contact Email:
gm@colonialsquareinn.com
We will provide you a full two weeks training.
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